Shipping policy
Shipping service name
Customer orders are delivered by the FEDEX service.
Which countries can we deliver to with this service?
We deliver with this service in the United States and 38 European countries, among which are Albania, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Kosovo, Luxembourg, Malta, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Where can customers receive their orders with this service?
Customers can receive their orders with this service at the customer's address.
Delivery time
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Order cutoff time: 02:00 PM (GMT-05:00) Eastern Standard Time (New York).
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Order handling time / Order processing time: 1—2 days (Mon - Fri)
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Transit time / Delivery time: 3—5 days (Mon - Fri)
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Customer shipping cost — Free Shipping
Tracking number
All post-purchase email includes order tracking number and link to our site tracking tool. Copy the tracking number from the email and paste it into the tool field on our website to find out the delivery status.
Packaging of items
Each product is delivered in its original hard packaging and additionally placed in a sturdy cardboard box, which provides double protection of filters from damage during delivery.
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep all packaging materials and damaged goods in case of a claim.
Can a customer cancel his order?
After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order.
For additional assistance with order contact to info@mushroom-genetics.com. Our support team processes incoming requests within 24 hours during our regular business day, which are Mon-Fri 10AM-6PM EST.